Frequently Asked Questions
Everything you need to know about your next big run.
How do I find the right shoe size for my running style?
We recommend measuring your foot in centimeters and referring to our size guide. If you are between sizes, we suggest sizing up by half a size to allow for natural foot swelling during long-distance runs.
What is Happystride's return policy for performance gear?
We offer a 30-day 'Run-In' guarantee. If your new gear doesn't feel perfect after a few test laps, you can return or exchange it for a full refund, no questions asked.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your gear ready for a race weekend.
Do you offer international shipping for global athletes?
Yes, Happystride ships to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.
How should I care for my Happystride moisture-wicking apparel?
To preserve the technical fibers, machine wash cold with like colors and avoid fabric softeners. We recommend air drying or using a low-heat tumble setting.
Can I track my package after it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link to monitor your delivery progress in real-time.